What is changing and why?
- The technology platform that runs the website is the core change. We are making this change to allow us to bring you more offers and more options from more hotels in Ireland and internationally, and to provide you with the best travel services we can as we invest heavily in new technology upgrades in the coming months and years.
- From this point forward, we are focusing solely on travel offers, as we know that bringing this singular focus to travel will allow us to bring you the best offers that we can find at prices you will love even more.
- This platform migration does not affect your marketing preferences, so if you are unsubscribed, you will continue to not receive marketing emails from SecretEscapes.ie after the platform migration.
- Any bookings you make in the future through our new platform will be billed by our sister company, Secret Escapes, who will be operating this platform going forward, and "SECRET_E* IE"" will appear on your credit card statement.
- From this point forward when you make a booking, you will no longer be purchasing a voucher and instead you will be choosing a date and making a booking directly for those dates with our partner hotels. This means that the standard 14 day cooling off period you have experienced in the past is no longer applicable, and you will not be able to simply cancel the booking without incurring a cancellation fee. In general, we would advise that you read the full terms of each offer on the site.
Will I need to set up a new account?
- No, your existing account is still active and has been migrated to our new platform for you. However you will need to reset your password to access the secure areas of the site and to manage your account information.
- You can update your account details, change your password, cancel your account, or change your email preferences when you log into your account at any time. Empathy Marketing Limited is still the data controller of your data. Secret Escapes takes data privacy very seriously, and your personal data will only ever be used as permitted by law and in accordance with Secret Escapes' privacy policy. Please refer to our privacy policy here
What happens to my existing bookings on the old service?
- Your existing bookings and transactions are still valid, and will be accepted by the hotels and service providers as normal. If you have any questions or experience any difficulties, then please reach out to our customer support team directly.
- If you need to get access to a voucher you have not yet used, then please contact our customer support team who will be able to help you to retrieve it.
What happens to my credits or gift vouchers?
- All credits and vouchers remain valid, and we are making it even easier for you to use them. Existing balances of credits have been automatically added to your account, and when you next make a purchase, your credits will automatically be used as part of the purchase and payment process. This means that you don't have to remember to find your voucher code or activate it. Another benefit of our new platform.
Where are my PiggyPoints?
- PiggyPoints are no longer part of the service and are being replaced with credits. Any PiggyPoints balance that you had has been converted to credits and added to your account, and can be used as part of your next purchase.
What happens if my Gifts and Shopping Purchases don't arrive?
- Please contact our customer support team who will be happy to assist you in obtaining an update from the merchant in question, and dealing with any outstanding questions.
- If you have existing open tickets with merchants for recent purchases then don't worry - our customer support team are on the case and will assist you to get a resolution.
What happens with product warranties?
- Any warranties in Gifts and Shopping products are provided by the merchant who delivered your product. Should you wish to contact a merchant or need assistance, please contact our customer support team who will be happy to assist you.
Why is my Pigsback Mobile App not working?
- The Pigsback App on your phone was built to work with our old system, so for now it will not work until we release our new app. Our team is busy working in the background to get this launched later in the year, but for now you will get all the same functions from our mobile website.